Account and login help
For account or login help, email hvacraipro@gmail.com with the account email you use for HVAC/R AI Pro and a short note about where you are blocked.
HVAC/R AI Pro
Support
Support
Support for app and dashboard users.
Email hvacraipro@gmail.com for account help, login questions, app access, billing direction, bug reports, and feature requests.
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What this topic covers.
Get support for HVAC/R AI Pro app access, account questions, App Store subscriptions, and web dashboard setup.
Subscriptions and restore purchase
Mobile subscriptions are handled through Apple App Store billing. To cancel, update, or request billing help, manage the subscription from your Apple ID subscriptions. If you already subscribed, use Restore Purchase in the app to reconnect access.
Web dashboard access
The web dashboard is being built for existing and paying users. If dashboard access does not match your app subscription, include your account email and whether you subscribed from iPhone or iPad.
Bug reports and feature requests
Send bug reports and feature requests to hvacraipro@gmail.com. Include your account email, device type, app or browser used, the screen where it happened, what you expected, what happened instead, and screenshots when useful.
Policies and app download
Review the Privacy Policy at /privacy and Terms of Use at /terms. The current App Store download and subscription listing is https://apps.apple.com/us/app/hvac-r-ai-pro/id6747730624.
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